Refund policy

At Aiwish by Aiza, your satisfaction with our unique products is our top priority. We strive to provide a stress-free shopping experience, which includes a straightforward process for returns and refunds. Please review our policy details below.

 

Simple 7-Day Product Return

 

We want you to love your purchase. If you are not completely satisfied, you may return your items within 7 days of receiving your order.

• Condition: All returned items must be in their original, unused condition, complete with all original packaging and tags attached. Items that appear worn, used, or altered will not be accepted for a return.

• How to Initiate a Return: To begin the process for your Aiwish by Aiza return, please contact our customer support team with your order number.

 

Fast Refund Processing

 

Once your returned products are received and meticulously inspected by our team, we will process your full refund.

• Timeline: Please allow 12-14 business days for the refund to be processed and credited back to your account.

• Method: Refunds are strictly issued back to the original payment method used for the purchase.

 

Policy on Exchanges

 

To ensure you get the exact item you need as quickly as possible, Aiwish by Aiza currently does not offer direct product exchanges.

• Solution: If you require a different size, color, or item, please initiate a return for the original product and simply place a new order for the desired item on our website.

 

Important Return Exceptions & Non-Returnable Items

 

For hygiene and other considerations, certain Aiwish by Aiza products are designated as final sale and are non-returnable.

• Non-Returnable Categories: This includes items like intimate apparel, personalized or custom-made goods, and products clearly marked as sale items or clearance products.

• Always Check: We encourage customers to verify the return eligibility on the specific product detail page before completing the purchase.